Our Organisation


The Evolution of Volunteering on the Gold Coast

Established in 1998, through funding from the Home and Community Care (HACC) program, and auspiced by the Family Support Group (FSG), Volunteering Gold Coast Inc. quickly became the lead agency for volunteer services.

In the early days, the services offered by Volunteering Gold Coast Inc. were limited, and volunteers were responsible for providing support and care for the frail, aged and disabled, and their carers. Linked to this support program was the growing need for transport options to shopping centres and community activities, and to mitigate the social isolation experienced by so many, and in 2002 Volunteering Gold Coast Transport Services was founded.

Comprising the two sectors, Volunteering Gold Coast Inc.’s primary objective was to support and enrich HACC services and clients through the development of a strong volunteer contribution.

In 2002, Volunteering Gold Coast Transport Services, then located at Tugun and known as Gold Coast Mobility Office, had only two vehicles and a handful of part-time volunteer drivers and office staff. The increased demand for services prompted the beginnings of the Transport Consortium, which pooled local assets to maximise the use of human and physical resources and avoid wasted funding. The Consortium was an instant success, rapidly expanding its operations throughout the West Moreton and South Coast funding areas.

The Volunteering Services sector of the organisation, then located at Southport, significantly increased its range of services, through the provision of a resource consultancy and volunteer referral service to the volunteer-involving community and non-profit organisations.

In 2012, each having outgrown multiple locations, the two arms of Volunteering Gold Coast Inc. moved into a centrally located headquarters at Miami. The building brought better prospects, increased parking for community transport vehicles, greater office space and a corporate style street frontage.

In 2013, Volunteering Gold Coast Inc. launched its hugely successful boutique pre-loved fashion store, Memento Charity Store. Dedicated to providing high quality clothing, shoes and accessories to improve the lives of others, the store quickly gained a reputation within the community as a provider of low-cost, stylish clothing and accessories. All proceeds raised from the store directly assist volunteer-involving community organisations in delivering essential resources and services to the Gold Coast.

Volunteering Gold Coast Inc. was instrumental in securing the 23rd International Association for Volunteer Effort (IAVE) World Volunteer Conference, held at the Gold Coast Exhibition and Conference Centre in 2014. Playing host to more than 30 countries, the event inspired the leaders of Volunteering Gold Coast Inc. to further expand its operations.

On 30 June 2014, Volunteering Gold Coast Inc. launched its national volunteering initiative, Volunteering Services Australia. On the back of Volunteering Gold Coast Inc.’s local success, Volunteering Services Australia was created with the aim of developing a network of community development services to assist not-for-profit and charitable organisations nationwide. Volunteering Services Australia is currently enhancing regional volunteer culture in Ipswich and Jimboomba in Queensland, and Launceston and Burnie in Tasmania.

From its inception, and until today, Volunteering Gold Coast Transport Services remains one of the top three community transport service providers in the country and continues to operate on the foundation of supporting and enriching the lives of others through connectedness and volunteer contribution.

Find out more about the Transport Services we provide and how you can get involved.


Our mission is very clear...

Volunteering Gold Coast Inc. will develop, strengthen and connect the community by achieving excellence in volunteering and business and community development for the mutual benefit of the individual and the wider community.

Core Values

  • Respect
  • Integrity
  • Transparency
  • Reliability
  • Accountability


The purpose of strategic planning is to set overall goals for our organization and to develop a plan to achieve them. This helps identify where the business is headed and what its priorities should be. They are the building blocks from which we foster our corporate image and are set, reviewed and approved by the Board of Directors, our team and members annually.

Volunteering Gold Coast Inc. and its entities are currently operating on the following key strategic goals:

  • To provide a head office for community and business development based on the Gold Coast, which can support other regions of Australia as opportunities arise and funding becomes available.
  • To support and enrich community through the development of a strong volunteer sector that provides services to maintain the frail and aged, and younger people with disabilities, in their homes as long as possible and support other disadvantaged groups and those in need.
  • To provide centres of excellence for volunteer referral and resourcing, education and training.
  • To encourage best practice in volunteer management, capacity building and governance for the sustainability of communities.
  • To form collaborative partnerships to broaden the scope and quality of volunteering opportunities and work towards an increase in services.
  • To provide where possible community transport options to relieve the needs of the disadvantaged, the aged, sick and younger people with a disability.
  • To maintain a community focused business which is not reliant on government funding as its sole income stream.
  • To support and deliver commercial business streams where they align to our mission and values.
  • To pursue business partnerships and collaborations which enhance our ability to survive into a period of competitive tendering and multi-region and multi-state service delivery.

Action Items

From the above strategic goals, Volunteering Gold Coast Transport Services will endeavour to achieve the following:


Annual Report 1718
Volunteering Gold Coast Inc. Annual Report 2014
Volunteering Gold Coast Inc. Annual Report 2013
Volunteering Gold Coast Inc. Annual Report 2012
Volunteering Gold Coast Inc. Annual Report 2011
Volunteering Gold Coast Inc. Annual Report 2010
Volunteering Gold Coast Inc. Annual Report 2009
Volunteering Gold Coast Inc. Annual Report 2008
Volunteering Gold Coast Inc. Annual Report 2007
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