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Ambassador Program at Gold Coast Airport Takes Flight

Posted by Volunteer Services Australia on 21 July 2016

Ambassador Program at Gold Coast Airport Takes Flight

Volunteering Services Australia and Gold Coast Airport Pty Ltd today announced the launch of the airport's inaugural Ambassador Program, creating 100 jobs for the city's volunteers.

Gold Coast Airport Chief Operating Officer, Marion Charlton, said the airport is thrilled to implement the Ambassador Program. "We've been working toward the launch of this program for some time, so it is exciting to see it all come to fruition," she said.

"The roll-out of our Ambassador Program is timely as we enter a new era of growth at Gold Coast Airport, with the Project LIFT redevelopment works commencing over the coming weeks.

"With a corporate vision to provide exceptional customer experiences, this program will help us enhance the level of service currently provided to our passengers," Ms Charlton said.

Following an initial intake of 20 volunteer positions this year, the Gold Coast Airport Ambassador Program will boast 100 volunteers by April 2018, in time for the visitor influx expected with the Commonwealth Games.

Volunteering Services Australia (VSA) Chief Operating Officer, Lynn Mount, said the partnership was testament to the quality of recruitment and training services offered by the not-for-profit organisation. "VSA is renowned for setting new standards in volunteer recruitment and support services," said Ms Mount.

"We have a longstanding relationship with Gold Coast Airport and with the Gold Coast community in general, and we are excited to help create additional opportunities for city residents to share their local pride with visitors."

Ambassadors will be tasked with welcoming arrivals at Gold Coast Airport, assisting with questions, information and directions to create a welcoming first impression.

Lynn Mount said, "We are delighted to partner Gold Coast Airport to deliver a best practice volunteer ambassador program, providing exceptional customer service and a warm Gold Coast welcome for visitors and passengers to our city."

ENDS
Author: Volunteer Services Australia

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